--- product_id: 91762984 title: "SBV3202" brand: "arris" price: "£151.00" currency: GBP in_stock: true reviews_count: 2 url: https://www.desertcart.co.uk/products/91762984-sbv3202 store_origin: GB region: Great Britain --- # 1 Gbps wired speed 2 telephony ports for voice Secure, simple app setup SBV3202 **Brand:** arris **Price:** £151.00 **Availability:** ✅ In Stock ## Summary > 🚀 Own your speed, own your savings—surf smarter with ARRIS! ## Quick Answers - **What is this?** SBV3202 by arris - **How much does it cost?** £151.00 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.co.uk](https://www.desertcart.co.uk/products/91762984-sbv3202) ## Best For - arris enthusiasts ## Why This Product - Trusted arris brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Key Features - • **Cut Your Cable Costs:** Own your modem and save up to $168/year by ditching rental fees—smart money move. - • **Dual Telephony Ports:** Stay connected with crystal-clear Xfinity Voice service on two lines simultaneously. - • **Blazing Fast 1 Gbps Speeds:** Stream, game, and work without lag on ultra-reliable DOCSIS 3.0 tech. - • **Xfinity-Approved & Future-Ready:** Compatible with plans up to 800 Mbps, ensuring top-tier performance for your home or small business. - • **Effortless Setup with SURFboard App:** Plug, activate, and connect in minutes—no tech headaches, just seamless internet. ## Overview The ARRIS SURFboard SBV3202 is a DOCSIS 3.0 cable modem designed for Xfinity Internet and Voice users, delivering wired speeds up to 1 Gbps and supporting two telephony lines. It offers a secure, easy setup via the SURFboard Central App and helps users save up to $168 annually by eliminating rental fees. Compact and reliable, it supports internet plans up to 800 Mbps and comes with a 2-year warranty, making it ideal for professionals seeking fast, dependable connectivity. ## Description ARRIS SURFboard SBV3202 DOCSIS 3.0 Cable Modem | Comcast Xfinity Internet & Voice | 1 Gbps Port | 2 Telephony Ports | 800 Mbps Max with Xfinity Internet Plans | 2 Year Warranty ## Features - Save Money: Own your modem and save. Reduce your cable bill up to 168 dollars per year in cable modem rental fees. For use with Xfinity Internet and Voice Service. - Modem Technology: DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices. - Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking. - Compatibility: The SURFboard SBV3202 is compatible with Xfinity Internet and Voice service and is approved for cable internet speed plans up to 800 Mbps. - Xfinity Voice Modem cable modem 3.0 compatible internet computer networking modems approved docsis docis3.0 1 gig best for high speed with fiber optic gaming gigabit wifi 6 voice 2 telephony ports 800 mbps plans sbv 3202 internet and voice plans ## Technical Specifications | Specification | Value | |---------------|-------| | Brand | ARRIS | | Series | SBV3202 Xfinity Voice Modem | | Item model number | SBV2402 | | Item Weight | 2.38 pounds | | Product Dimensions | 1.8 x 7.1 x 7.1 inches | | Item Dimensions LxWxH | 1.8 x 7.1 x 7.1 inches | | Color | Black | | Voltage | 120240 Volts | | Manufacturer | CommScope | | ASIN | B07GXSYYHN | | Date First Available | October 15, 2018 | ## Product Details - **Brand:** ARRIS - **Internet service provider:** Xfinity - **Connectivity Technology:** Ethernet - **Compatible Devices:** Personal Computer - **Product Dimensions:** 7"L x 2.2"W x 9.1"H ## Images ![SBV3202 - Image 1](https://m.media-amazon.com/images/I/71DdySvPYeL.jpg) ## Available Options This product comes in different **Pattern, Style** options. ## Questions & Answers **Q: Is this arris surfboard svg2482ac sold by amazon carried the intel logo on the modem as the picture shown?** A: this modem has the flawed Intel Puma 6 chipset which causes problems with streaming video and gaming. Arris knew of this problem as far back as 2015 yet they still released this piece of junk new in 2017. Avoid at all costs if you plan to use this for gaming or video streaming, it is not reliable. **Q: What chipset is used in the SBV3202** A: No, only these have the effected Puma chipsets Arris SB6190 Arris TG1672G Arris TM1602 Super Hub 3 (Arris TG2492LG) (commonly, Virgin Media) Hitron CGN3 / CDA / CGNV series modems: Hitron CDA-32372 Hitron CDE-32372 Hitron CDA3-35 Hitron CGNV4 Hitron CGNM-3552 (commonly, Rogers) Hitron CGN3 (eg CGN3-ACSMR) Hitron CGNM-2250 (commonly, Shaw) Linksys CM3024 Linksys CM3016 TP-Link CR7000 Netgear AC1750 C6300 AC1900 Netgear CM700 Telstra Gateway Max (Netgear AC1900 / C6300) (Australia) Cisco DPC3848V Cisco DPC3941B / DPC3941T (commonly, Comcast Xfinity XB3) Cisco DPC3939 Compal CH7465-LG / Arris TG2492LG (commonly, Virgin Media Hub 3) Samsung Home Media Server **Q: Does this device still broadcast the the hidden and/or unhidden "public xfinity wifi" ssid?** A: The xfinity wifi does not appear anymore since I switched to this modem. I also disabled the modems Wi-Fi in favor of a better Wi-Fi router. **Q: How come the price is almost $20 higher when I put this item in my cart? Price jumped to $189** A: Price changes every time. Many times they only have a couple and when they are sold it jumps to the next seller. It's happened to me many times. ## Customer Reviews ### ⭐⭐⭐⭐⭐ Works with Xfinity Voice and Internet *by T***2 on April 6, 2025* I bought this to replace an aging EMTA and cable modem for Xfinity voice and internet. Getting the phone lines activated was not easy because of the infamous Comcast support experience, but the modem itself works great now that its set up. Note that the SBV3202 is a modem only, there's no router or wifi built in. Separate router required.If you have both internet and voice, and want to use a separate router, this modem is a good choice. Most other approved modems available either don't support the phone service, or are an all-in-one (router built in). The other voice-capable modem that Xfinity recommends right now is a Netgear model that's twice the price.For those who may have an older Arris EMTA (voice modem) like a TM722 or TM822, this is the direct successor. It even looks like a TM822 but with blue lights and much better specs.Note that the backup battery to keep the phone service running in a power outage is not included, and Arris no longer makes the BPB044S battery despite these modems still being sold new and widely used. Aftermarket has plenty of options though.A tip for others with Xfinity Voice who may buy this modem for your phone lines:Be aware Phone Provisioning is separate from the internet activation, and it's a two step process. To get this working, FIRST activate the modem for internet service through the Xfinity app. The App may say it activated phone service too, but my experience was that it doesn't despite saying so. AFTER the app setup finishes, if you have no dial tone, call Xfinity and speak to an agent. Tell them you replaced your Xfinity Voice phone modem and that you need the phone line provisioned. They will ask for the last 4 digits of the CM MAC (aka HFC MAC) from the modem label and perform that provisioning, then it will reboot and the phone lines will have a dial tone.If you call BEFORE doing the App step, they might say they can't provision it. I had multiple reps tell me the CM MAC was invalid up until I did the modem setup via the app. Once I did the App setup, they had no issue seeing it and provisioning phone service on it. ### ⭐⭐⭐⭐⭐ Great Product, especially if you Follow the written Installation Instructions (Don't call Comcast for Setup!) *by K***R on July 25, 2018* This is a good product and the price isn't bad if you really need both an Xfinity cable modem and a high capacity router. This is one of only two models that Xfinity recommends for 400 Mbps internet connections that work with Xfinity's VOIP landline telephone service. These are the fastest cable modems that work with Xfinity's VOIP system. And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just because of the color. This is the only white device on my computer desk and it really sticks out (LOL).According to at least one of the tech support people I talked to, a lot of people don't actually upgrade to a VOIP compatible modem. If they have a working VOIP modem they can keep using it for phone service, while transferring their internet connection to a faster, Non-VOIP cable modem. I didn't test this, but if it's true it means that you can get a Gbps capable DOCSIS 3.1 modem / router and instead of this unit. I don't think I could have saved much money by doing this, but you might be able to. Clearly there are a lot more cable modems to choose from if you don't need them to be Xfinity VOIP capable, so I would recommend you consider this before you buy.But if you do buy this unit with the intention of using it for VOIP with Xfinity, PLEASE, PLEASE, PLEASE DO NOT CALL XFINITY TECH SUPPORT TO HELP WITH THE INITIAL SETUP OF THIS DEVICE!It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating Comcast Agents and Tech support people on the phone trying to get it all set up in one step. It just isn't set up to do that.As per the Quick Start Guide, you start the setup by connecting your coaxial cable and either an Ethernet (preferred) or wireless connection to the modem from a PC, Mac, Laptop, or similar device with web access. When you boot up the modem it automatically configures itself to go online and prepare itself for activation by Comcast. Crucially this step takes 5-10 minutes and has to be completed BEFORE you can register it for your account. Trying to start with the registration on the phone resulted in a bunch of frustration as the constant reboots ordered by Comcast messed up the software that the modem was trying to run to set itself up. Then, as per the Quick Start Guide, you can go online and use the www.xfinity.com/activate web site to both register the modem to your account, and set up the SSID you and password you want to use, ideally the one you already used before the upgrade. This automatically sets up the 2.4 and 5 Ghz bands to work off the same login and to switch automatically. Only after doing this do you want to mess with the VOIP settings, which has to be done by phone. The Quick Start Instructions give you a special number (1-855-652-3446) that apparently connects you to the tiny subset of Comcast techies that know how to transfer your VOIP service to this modem.I ignored these instructions and tried to let Comcast handle the installation over the phone. The result was over an our spent with various techs trying to intervene in the process before the modem was ready for the next step. I wasted everybody's time and effort. In the end, the modem itself had to take over and fix the installation after the tech guys had succeeded in setting up the VOIP and making it impossible for me to connect to the internet. Basically the modem had to go through it's initial setup protocol again AFTER it had been connected to my account and VOIP service. And when I finally got back online, the modem itself brought up an Arris webpage where I was prompted to complete the WiFi setup by designating a custom SSID and Password, which I SHOULD have done during the registration process had I followed the instruction.In the final analysis it's pretty impressive that no matter how much you try to interfere with the setup process, Arris has this set up so that you will succeed under the power of it's own software.My advice, however, is to trust the Quick Start Guide and follow the steps they suggest. Start with the automatic modem setup using a connected device, then do the Xfinity activation online, and then call the special number for the VOIP setup.Or, if you already have an Xfinity VOIP modem, you can apparently let that handle the VOIP and use this for the Ethernet and WiFi connections. I didn't test this, but it is what I heard from Tech Support.All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up. I am getting all of the performance that is advertised now that everything is connected correctly.The only reason I hesitated to give this product 5 stars is that ## Frequently Bought Together - ARRIS SURFboard SBV3202 DOCSIS 3.0 Cable Modem | Comcast Xfinity Internet & Voice | 1 Gbps Port | 2 Telephony Ports | 800 Mbps Max with Xfinity Internet Plans | 2 Year Warranty - TP-Link Deco AX3000 WiFi 6 Mesh System(Deco X55) - Covers up to 6500 Sq.Ft. , Replaces Wireless Router and Extender, 3 Gigabit ports per unit, supports Ethernet Backhaul (3-pack) --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.co.uk/products/91762984-sbv3202](https://www.desertcart.co.uk/products/91762984-sbv3202) --- *Product available on Desertcart Great Britain* *Store origin: GB* *Last updated: 2026-04-23*