---
product_id: 720897467
title: "Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black"
brand: "roborock"
price: "£172.87"
currency: GBP
in_stock: true
reviews_count: 13
category: "Roborock"
url: https://www.desertcart.co.uk/products/720897467-q7-m5-robot-vacuum-and-mop-combo-10-000pa-hyperforce
store_origin: GB
region: United Kingdom
---

# 10,000Pa HyperForce Suction App-Controlled Smart Mopping Dual Anti-Tangle Brush System Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black

**Brand:** roborock
**Price:** £172.87
**Availability:** ✅ In Stock

## Summary

> 🚀 Elevate your clean game with the Q7 M5 — where smart meets spotless!

## Quick Answers

- **What is this?** Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black by roborock
- **How much does it cost?** £172.87 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.co.uk](https://www.desertcart.co.uk/products/720897467-q7-m5-robot-vacuum-and-mop-combo-10-000pa-hyperforce)

## Best For

- roborock enthusiasts

## Why This Product

- Trusted roborock brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Vacuum & Mop in One Pass:** Simultaneously vacuum and mop with adjustable water flow for deep cleaning that saves you time.
- • **Powerful 10,000Pa Suction:** Effortlessly lifts embedded dirt, pet hair, and debris from all floor types for a spotless home.
- • **Smart App & Voice Control:** Customize cleaning modes, schedules, and no-go zones remotely for ultimate convenience and control.
- • **Precision LiDAR Navigation:** Advanced mapping technology ensures efficient, thorough cleaning with real-time home visualization.
- • **Tangle-Free Pet Hair Mastery:** Dual Anti-Tangle brushes keep your vacuum running smoothly without hair jams—perfect for pet owners.

## Overview

The Q7 M5 Robot Vacuum and Mop Combo delivers 10,000Pa HyperForce suction combined with a dual anti-tangle brush system, making it ideal for homes with pets and carpets. Featuring precise LiDAR navigation and app-controlled mopping with adjustable water flow, it offers up to 150 minutes of quiet, efficient cleaning. Its smart app integration allows full customization, scheduling, and real-time mapping, ensuring a hands-free, deeply clean home environment.

## Description

Roborock Q7 Series Visit the Store Roborock Q7 Series Visit the Store

Review: Impressive upgrade from S5. - I recently replaced my Roborock S5 with this one when the S5 died. This version genuinely impresses me. It is quieter than the S5, even on Max; has better pickup; has a better designed side brush and dustbin (top mount of filter minimizes the filter dirtying, but makes emptying it a little more awkward); and it has a mopping function that is actually useful. I have to mop a lot less now. The sound it makes also is much less annoying, so I don't mind having it run while I am home anymore. I mop a lot because I have two old Yorkies who are about to pass away, and they're frequently leaving bladder, stomach and or bowel contents on the floor. I also have a cat who thinks it's fun to pee in the cat box and poop next to it. As long as you don't tell it to clean up a pet mess that should be picked up or wiped up instead, it is very useful for helping to clean up pet messes once the pee or puke has been sopped and wiped up, or the poop has been picked up. When I need it to clean up the remnants of messes like that, I use 3% hydrogen peroxide in the water tank instead of water. It cleans, disinfects and doesn't harm the S7. If you have old, sick and/or clueless pets and they make significant messes it might encounter while you are not available then you will either need to lock them up while it runs and check for messes first, or get one that can avoid pet messes. That is the only drawback I see this machine having. The software is excellent. I was able to have it map the house and then easily and quickly correct the "rooms" layout it had concluded were in play. They weren't far off, either. I have it set to vacuum automatically in Balanced mode every week day, and do a deep mopping of the house every weekend day, a few hours after it vacuums the house at max. The level of configurability is top notch. Can't believe how well it mops. Stuff I would have had to pull out the mop for before, it can and does handle for me. Dried up pet puke, dried spills, even dried spills that have managed to collect a lot of dirt because they're sticky from sugar. I only have to pull out the mop once a week now, instead of up to 3x a day. When I'm cleaning the remnants of a pet mess that is oily, such as wiped up urine, I put down some dish soap on that spot on the ground and then let the machine spread it around while it mops to get rid of the oily residue. Until I cleaned up all the power cables on the floor, it had a tendency to get stuck on them while mopping. While it always found a way to get out of being stuck, this caused it to make puddles of dirty mop water that later dried up and left spots that I had to have it go back and mop up. Solution: make sure it can't get caught on power cables! That was my fault, so all I can say here is that I'm impressed that it can get itself un-stuck each time. This makes my life much easier, in multiple ways. I don't have to vacuum anymore. I only mop a fraction as much as I was doing before. And I can breathe better because the vacuum picks up better than before and the mop actually does clean the floor. Every time I have washed the mop pad it has created muddy water in the sink while I'm scrubbing soap into it. So far only one of those times has involved a pet mess that should have been picked up before it ran, so I know the "muddy water" results from fine dust and dirt that is on the floor that can't just be vacuumed up. The mop feature cleans a lot of fine dust off the floor, and that really helps me breathe better. I have what one doctor called "hypersensitive lungs", and dust makes me cough a lot. This isn't cheap, but it's worth the cost if you need to keep your house much cleaner than otherwise with a minimum of work on your part. Yes, you have to clean the mop pad every 1-2x it mops, but this takes about 3 minutes. I pop it in the sink, give it a few drops of dish soap or a few pumps of hand soap, and throw in an inch of hot water. Scrub it against itself until the water is good and muddy, and then drain and repeat the scrub against itself in fresh water without more soap. It will dirty that somewhat as well, and then be clean. Battery life is enough to vacuum my whole house on Max and then deep-mop it at maximum agitation as well, and still be around 56% battery. (My house is a little smaller than average.) The water tank can clean my entire house in one go on a standard vacuum and mop run with max water drip, but deep mopping is best done a room at a time with a tank check after each. I also have a female family member with very long hair who lives in this house. The brush is almost immune to getting wrapped up in her hair. Her hair was absolutely killing the S5's brush roll; I would have to clean it about once a week, and it wasn't always easy. I have had to spend maybe a few seconds once removing her hair with the new roll, and without even checking until a month after buying it. Even then it was only a few strands. Impressive. All in all, very pleased. This is a critical and very necessary appliance in my house, both because it lets me spend more time on my business instead of cleaning, and because it cleans well enough to make it much easier to breathe. This should definitely be at least one of your top two or three options. My research showed that there were only one, maybe two other vacuum systems that were worth considering as of this review. Given how crowded the market is, that's impressive. I'm very happy with my choice, and I will not be looking back.
Review: Great for large amounts of pet hair - Unboxed it today and got it cleaning the main part of the house after just charging it to 51%. I am still having trouble believing how good it is, especially in cleaning up clumps of pet hair all over the place. We have multiple dogs and cats who shed constantly and copiously, and I have black floors to boot (pro tip: pets and black floors are a bad combination). In addition, the beasts keep tracking in mud/dirt from the backyard and leave muddy (when raining) and dusty (when dry) paw marks all over the place. So I set out to see how the S7 would deal with the worst of it. I decided to not manually vacuum first because I wanted to stress-test it with a week's worth of pet hair clumped all over the place along with a filthy floor. I installed the Roborock app on an Android tablet (with no Google account on it, got the app off apkpure, natch), created a Roborock account, and used the app to connect the robot to my Wifi and install a firmware update which was available. I then filled the water reservoir and snapped on the mop attachment with the mop cloth on it. Then as soon as the charge level hit 51% I pressed the "Clean" button in the app and waited to see how the robot would tackle the very unclean floor. The S7 was totally up to the challenge, and right out of the dock it left a strip of unbelievably clean floor. Now I wish I had taken photographs, because this thing just went gangbusters on all the clumps of hair and dust on the floor and I'm still pleasantly shocked by how good a job it did. The area mapping algorithm is pretty efficient and effective - it divided up non-rectilinear areas into blocks of rectangles, and after systematically cleaning the rectangular area it went to clean the irregularly shaped areas (of which my house has many; I think the architect hated 90-degree angles and liked conic sections). As the robot moves about doing its business, the app shows real-time progress of the robot's movement as well as new areas of the map appearing - if you've played an RPG computer game, the map update as the LIDAR refines the map and shows new areas is very like how games like Baldur's Gate, Diablo, etc uncover new areas of the map as you explore them. It did most of the main area in 34 minutes, using up 32% of charge. Just as it negotiated the tall bumpy threshold into one of the bedrooms, it decided it needed to return to the dock for charging. Now, that threshold between the bedroom and the main area is quite large, and I was expecting that I'd need to go help the robot back into the main area so it could go dock itself, but after a few seconds I heard it trundling back in and it headed straight to the dock and plugged itself in to charge. At this point I plucked it off the dock to see exactly how much trouble it had gotten itself into with all the pet hair it had sucked up so far. I expected that the roller would be wound solid with pet hair and that I'd need a session with scissors and patience. It was not needed - the roller was completely clean, and most of the pet hair it had sucked up was in the dust bin. One compressed clump of pet hair was up against a wall, but I think it got dislodged there as the robot cleaned the floor at the wall junction. The dustbin itself could be designed a bit better because it has a couple of baffles across the top of it (under a removable filter) which make it a little difficult to empty the dustbin of pet hair - I had to pick out clumps with my fingers and pitch them in a dustbin. No biggie, though. I then checked the state of the mop cloth to see whether the cleaned-up pet hair was felted to the cloth, and again I was impressed by how little pet hair was actually on the mop cloth; I expected lots but found almost none, which was further proof that the robot had vacuumed up whatever it encountered. The water reservoir was about half empty. Sound-wise, the robot is not that noisy when cleaning - to me it seems to be less noisy than a regular non-robotic vacuum cleaner. The robot is currently resting (charging) and I've refilled the water reservoir. Can't wait to see how the algorithm handles cleaning when it has to resume cleaning where it left off. One thing I have to mention: since Roborock is a Chinese company I had some privacy concerns regarding house maps etc (remember the Roomba scandal from a few years ago?) which remain to be assuaged, but the company's product page for the S7 MaxV Ultra (the S7's bigger better brother) states that they have privacy certifications from a well-known German arbiter whose name escapes me at the moment, so perhaps this is not going to be a problem after all. All in all, I am VERY impressed by this thing and will definitely be buying the AutoDock for it. Next year, I'll buy its bigger brother the S7 MaxV Ultra (with double the suction power, and a snazzy self-cleaning AutoDock) when I have some money to drop on it.

## Features

- 10,000 Pa HyperForce Suction: Effortlessly lifts dust, dirt, pet hair, and debris from carpets, tiles, and hard floors, tackling deeply embedded particles with extreme suction power. You can freely select different vacuuming modes on the app to clean your home.
- Dual Anti-Tangle Design: Equipped with a JawScrapers Comb main brush and a tangle-free side brush, reducing hair entanglement and ensuring a cleaner, more pet-friendly home.
- App Controlled Mopping: The electronically controlled water tank provides three adjustable water flow levels to adjust the intensity of mopping according to the type of flooring: low for wood, medium for tiles, high for stubborn kitchen stains.
- Vacuum and Mop Simultaneously: The detachable mop allows for vacuuming and mopping at once, capturing fine dirt that vacuuming alone might miss, perfect for both daily upkeep and deep cleaning.
- Smart Navigation with Precise LiDAR: Quickly scans and builds precise maps in seconds, finding the optimal cleaning route for your home. You can visualize your home and add furniture, pet supplies, and flooring materials to the app.
- Extended Cleaning Time: The combined 400ml dustbin and 270ml water tank efficiently covers large areas, delivering up to 150 minutes of continuous mopping over 2,260 sq. ft. (Mop Only) on a single charge.
- Smart App & Voice Control: Through the Roborock app, you can easily set schedules, adjust suction, and set no-go zones and mopping levels, making smart home living truly accessible.
- Pet-Friendly & Ultra-Quiet: Operates at just 60dB (Mop Only) to keep your home peaceful while efficiently cleaning.
- *Supports 2.4G Wi-Fi Only.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B0DSJ93KPD |
| Batteries are Included | Yes |
| Battery Life | 150 minutes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #15,876 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #15 in Robotic Vacuums |
| Brand | roborock |
| Brand Name | roborock |
| Color | Black |
| Compatible Devices | Smartphones |
| Control Method | Push Button |
| Controller Type | App Control |
| Customer Reviews | 4.0 out of 5 stars 4,682 Reviews |
| Filter Type | Washable |
| Form Factor | Rectangular |
| Included Components | Moisture-Proof Mat*1, User Manual*1, Robot*1, Mop Module*1, Charging Dock*1, Adapter*1, Mop*1 |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 15.09"L x 12.8"W x 3.98"H |
| Item Type Name | Robot Vacuum |
| Item Weight | 2.4 Kilograms |
| Manufacturer | roborock |
| Model Name | Q7 M5 |
| Model Number | Q7 M5 |
| Noise Level | 65 Decibels |
| Number of Items | 1 |
| Number of Power Levels | 3 |
| Other Special Features of the Product | 10,000 Pa HyperForce Suction Power, Dual Anti-Tangle Design, Vacuum and Mop in one Pass, PreciSense LiDAR Navigation, App Controlled Mopping, Smart App |
| Portable | No |
| Power Source | Battery Powered |
| Product Dimensions | 15.09"L x 12.8"W x 3.98"H |
| Recommended Uses For Product | Home cleaning, Pet hair removal, Multi-surface cleaning |
| Surface Recommendation | Hard Floor, Carpet, Wood, Tile |
| UPC | 195043007229 |
| Unit Count | 1.0 Count |
| Voltage | 120 Volts |

## Product Details

- **Brand:** roborock
- **Color:** Black
- **Model Name:** Q7 M5
- **Surface Recommendation:** Hard Floor, Carpet, Wood, Tile

## Images

![Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black - Image 1](https://m.media-amazon.com/images/I/61g5JqeauoL.jpg)
![Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black - Image 2](https://m.media-amazon.com/images/I/71vKCi94YSL.jpg)
![Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black - Image 3](https://m.media-amazon.com/images/I/71FyoccElQL.jpg)
![Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black - Image 4](https://m.media-amazon.com/images/I/71mew-QCEnL.jpg)
![Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black - Image 5](https://m.media-amazon.com/images/I/61-XxtNdWFL.jpg)

## Available Options

This product comes in different **Color** options.

## Customer Reviews

### ⭐⭐⭐⭐⭐ Impressive upgrade from S5.
*by S***M on June 25, 2021*

I recently replaced my Roborock S5 with this one when the S5 died. This version genuinely impresses me. It is quieter than the S5, even on Max; has better pickup; has a better designed side brush and dustbin (top mount of filter minimizes the filter dirtying, but makes emptying it a little more awkward); and it has a mopping function that is actually useful. I have to mop a lot less now. The sound it makes also is much less annoying, so I don't mind having it run while I am home anymore. I mop a lot because I have two old Yorkies who are about to pass away, and they're frequently leaving bladder, stomach and or bowel contents on the floor. I also have a cat who thinks it's fun to pee in the cat box and poop next to it. As long as you don't tell it to clean up a pet mess that should be picked up or wiped up instead, it is very useful for helping to clean up pet messes once the pee or puke has been sopped and wiped up, or the poop has been picked up. When I need it to clean up the remnants of messes like that, I use 3% hydrogen peroxide in the water tank instead of water. It cleans, disinfects and doesn't harm the S7. If you have old, sick and/or clueless pets and they make significant messes it might encounter while you are not available then you will either need to lock them up while it runs and check for messes first, or get one that can avoid pet messes. That is the only drawback I see this machine having. The software is excellent. I was able to have it map the house and then easily and quickly correct the "rooms" layout it had concluded were in play. They weren't far off, either. I have it set to vacuum automatically in Balanced mode every week day, and do a deep mopping of the house every weekend day, a few hours after it vacuums the house at max. The level of configurability is top notch. Can't believe how well it mops. Stuff I would have had to pull out the mop for before, it can and does handle for me. Dried up pet puke, dried spills, even dried spills that have managed to collect a lot of dirt because they're sticky from sugar. I only have to pull out the mop once a week now, instead of up to 3x a day. When I'm cleaning the remnants of a pet mess that is oily, such as wiped up urine, I put down some dish soap on that spot on the ground and then let the machine spread it around while it mops to get rid of the oily residue. Until I cleaned up all the power cables on the floor, it had a tendency to get stuck on them while mopping. While it always found a way to get out of being stuck, this caused it to make puddles of dirty mop water that later dried up and left spots that I had to have it go back and mop up. Solution: make sure it can't get caught on power cables! That was my fault, so all I can say here is that I'm impressed that it can get itself un-stuck each time. This makes my life much easier, in multiple ways. I don't have to vacuum anymore. I only mop a fraction as much as I was doing before. And I can breathe better because the vacuum picks up better than before and the mop actually does clean the floor. Every time I have washed the mop pad it has created muddy water in the sink while I'm scrubbing soap into it. So far only one of those times has involved a pet mess that should have been picked up before it ran, so I know the "muddy water" results from fine dust and dirt that is on the floor that can't just be vacuumed up. The mop feature cleans a lot of fine dust off the floor, and that really helps me breathe better. I have what one doctor called "hypersensitive lungs", and dust makes me cough a lot. This isn't cheap, but it's worth the cost if you need to keep your house much cleaner than otherwise with a minimum of work on your part. Yes, you have to clean the mop pad every 1-2x it mops, but this takes about 3 minutes. I pop it in the sink, give it a few drops of dish soap or a few pumps of hand soap, and throw in an inch of hot water. Scrub it against itself until the water is good and muddy, and then drain and repeat the scrub against itself in fresh water without more soap. It will dirty that somewhat as well, and then be clean. Battery life is enough to vacuum my whole house on Max and then deep-mop it at maximum agitation as well, and still be around 56% battery. (My house is a little smaller than average.) The water tank can clean my entire house in one go on a standard vacuum and mop run with max water drip, but deep mopping is best done a room at a time with a tank check after each. I also have a female family member with very long hair who lives in this house. The brush is almost immune to getting wrapped up in her hair. Her hair was absolutely killing the S5's brush roll; I would have to clean it about once a week, and it wasn't always easy. I have had to spend maybe a few seconds once removing her hair with the new roll, and without even checking until a month after buying it. Even then it was only a few strands. Impressive. All in all, very pleased. This is a critical and very necessary appliance in my house, both because it lets me spend more time on my business instead of cleaning, and because it cleans well enough to make it much easier to breathe. This should definitely be at least one of your top two or three options. My research showed that there were only one, maybe two other vacuum systems that were worth considering as of this review. Given how crowded the market is, that's impressive. I'm very happy with my choice, and I will not be looking back.

### ⭐⭐⭐⭐⭐ Great for large amounts of pet hair
*by B***K on July 20, 2022*

Unboxed it today and got it cleaning the main part of the house after just charging it to 51%. I am still having trouble believing how good it is, especially in cleaning up clumps of pet hair all over the place. We have multiple dogs and cats who shed constantly and copiously, and I have black floors to boot (pro tip: pets and black floors are a bad combination). In addition, the beasts keep tracking in mud/dirt from the backyard and leave muddy (when raining) and dusty (when dry) paw marks all over the place. So I set out to see how the S7 would deal with the worst of it. I decided to not manually vacuum first because I wanted to stress-test it with a week's worth of pet hair clumped all over the place along with a filthy floor. I installed the Roborock app on an Android tablet (with no Google account on it, got the app off apkpure, natch), created a Roborock account, and used the app to connect the robot to my Wifi and install a firmware update which was available. I then filled the water reservoir and snapped on the mop attachment with the mop cloth on it. Then as soon as the charge level hit 51% I pressed the "Clean" button in the app and waited to see how the robot would tackle the very unclean floor. The S7 was totally up to the challenge, and right out of the dock it left a strip of unbelievably clean floor. Now I wish I had taken photographs, because this thing just went gangbusters on all the clumps of hair and dust on the floor and I'm still pleasantly shocked by how good a job it did. The area mapping algorithm is pretty efficient and effective - it divided up non-rectilinear areas into blocks of rectangles, and after systematically cleaning the rectangular area it went to clean the irregularly shaped areas (of which my house has many; I think the architect hated 90-degree angles and liked conic sections). As the robot moves about doing its business, the app shows real-time progress of the robot's movement as well as new areas of the map appearing - if you've played an RPG computer game, the map update as the LIDAR refines the map and shows new areas is very like how games like Baldur's Gate, Diablo, etc uncover new areas of the map as you explore them. It did most of the main area in 34 minutes, using up 32% of charge. Just as it negotiated the tall bumpy threshold into one of the bedrooms, it decided it needed to return to the dock for charging. Now, that threshold between the bedroom and the main area is quite large, and I was expecting that I'd need to go help the robot back into the main area so it could go dock itself, but after a few seconds I heard it trundling back in and it headed straight to the dock and plugged itself in to charge. At this point I plucked it off the dock to see exactly how much trouble it had gotten itself into with all the pet hair it had sucked up so far. I expected that the roller would be wound solid with pet hair and that I'd need a session with scissors and patience. It was not needed - the roller was completely clean, and most of the pet hair it had sucked up was in the dust bin. One compressed clump of pet hair was up against a wall, but I think it got dislodged there as the robot cleaned the floor at the wall junction. The dustbin itself could be designed a bit better because it has a couple of baffles across the top of it (under a removable filter) which make it a little difficult to empty the dustbin of pet hair - I had to pick out clumps with my fingers and pitch them in a dustbin. No biggie, though. I then checked the state of the mop cloth to see whether the cleaned-up pet hair was felted to the cloth, and again I was impressed by how little pet hair was actually on the mop cloth; I expected lots but found almost none, which was further proof that the robot had vacuumed up whatever it encountered. The water reservoir was about half empty. Sound-wise, the robot is not that noisy when cleaning - to me it seems to be less noisy than a regular non-robotic vacuum cleaner. The robot is currently resting (charging) and I've refilled the water reservoir. Can't wait to see how the algorithm handles cleaning when it has to resume cleaning where it left off. One thing I have to mention: since Roborock is a Chinese company I had some privacy concerns regarding house maps etc (remember the Roomba scandal from a few years ago?) which remain to be assuaged, but the company's product page for the S7 MaxV Ultra (the S7's bigger better brother) states that they have privacy certifications from a well-known German arbiter whose name escapes me at the moment, so perhaps this is not going to be a problem after all. All in all, I am VERY impressed by this thing and will definitely be buying the AutoDock for it. Next year, I'll buy its bigger brother the S7 MaxV Ultra (with double the suction power, and a snazzy self-cleaning AutoDock) when I have some money to drop on it.

### ⭐⭐⭐⭐ Very good product with great customer support
*by S***M on March 8, 2026*

I am giving this 4 stars because of occasional network drops and its ability to get stuck underneath furniture. Given this, their customer support is excellent. Overall a very good product. Read on for gory details... I bought this unit a couple of months ago. For the first two weeks, it worked just fine. Then one day it started up and showed a “New environment detected” message, which forced it to begin a brand‑new map. I already had a complete map with no‑go zones set up, so I wasn’t thrilled to see it forget everything for no clear reason. I tried reloading my saved map, but it still insisted the environment was new. So I removed the device from the app, rebooted it, and added it again. At that point the original map was gone—which I expected—but the problems continued. Next came repeated “LIDAR blocked” errors. I cleaned the sensors thoroughly, but the unit would still stall during mapping and just sit in the middle of my studio. The space is about 850 sq ft and fairly simple, so nothing unusual there. After several attempts (and a few videos documenting the issue), I reached out to Roborock support. They escalated me to Tier II right away. I explained the situation, sent the videos, and they responded quickly. They agreed the unit needed to be replaced. They covered the shipping, I sent the defective unit back, and they shipped me a replacement. The new unit works perfectly. So, credit where it’s due—Roborock’s customer support was excellent. I’m pretty sure the original unit had a faulty LIDAR sensor. One tip for anyone buying this or any Roborock model: Let it complete its first mapping and cleaning run, then immediately go into the map and set up your no‑go zones. These robots have a talent for “going off‑road,” especially under furniture or anywhere with lots of cords. Adding no‑go zones around those trouble spots will save you a lot of frustration. Otherwise, the robot seems almost determined to find the worst possible places to get stuck. Also, take some time to go through the App. There are a lot of bells and whistles. Use what you think works best for your situation.

## Frequently Bought Together

- roborock Q7 M5 Robot Vacuum and Mop Combo, 10,000Pa HyperForce Suction, Robotic Vacuum Cleaner, Dual Anti-Tangle System, APP-Controlled Mopping, LiDAR Navigation, for Pet Hair and Carpet, Black
- roborock Official Floor Cleaning Solution, Floor Cleaner for Hardwood Tile Hardfloor, Compatible Robot Vacuums with Mopping and Wet Dry Vacuum, 16.2 FL OZ, Dilution Ratio 1:200
- roborock Zero-Tangling Side Brushes Replacement (2 Pieces) for Roborock Qrevo Curv, Qrevo Edge, Qrevo Curv S5X, Qrevo Edge S5A, Saros 10R, Saros 10, QV 35A Robot Vacuum

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*Product available on Desertcart United Kingdom*
*Store origin: GB*
*Last updated: 2026-05-20*