--- product_id: 6653624 title: "Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)" brand: "the stationery office" price: "£28.86" currency: GBP in_stock: true reviews_count: 11 url: https://www.desertcart.co.uk/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice store_origin: GB region: United Kingdom --- # Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) **Brand:** the stationery office **Price:** £28.86 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) by the stationery office - **How much does it cost?** £28.86 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.co.uk](https://www.desertcart.co.uk/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice) ## Best For - the stationery office enthusiasts ## Why This Product - Trusted the stationery office brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Full description not available ## Images ![Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) - Image 1](https://m.media-amazon.com/images/I/51FJm0paoCL.jpg) ![Passing Your ITILl Foundation Exam: 2011 (Best Management Practice) - Image 2](https://m.media-amazon.com/images/I/51uglSCmHZL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Awesome book for the ITIL Foundation exam *by A***R on Reviewed in the United States 🇺🇸 on February 23, 2016* This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test.The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are:1- The ITIL qualification scheme2- Introducction to service management3- ITIL and the service lifecycle4- Service strategy5- Service design6- Service transition7- Service operation8- Continual service improvement9- Service management technology10- How it all fits together11- The examination and exam preparation12- Sample ITIL Foundation examination13- AnswersThe real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts. ### ⭐⭐⭐⭐ An Eye Strain to find the content *by R***T on Reviewed in the United States 🇺🇸 on April 3, 2016* Being the reference standard to the ITIL Foundation exam and all other test prep books, this publication gets a "pass" review. I recommend this book along with the prep book by Gallacher and Morris. However, I will discuss the formatting of the book's printing/publication.I find the use of pale green and gray for section headers to be a poor choice of color selection. I am not color blind, yet I have struggled to visually find a topic (e.g. Sect. 5.5.5). In other words, "reading" this book's pages causes eye strain. I own fifteen other TSO published titles, from PRINCE2, MSP, P3O, through the five ITIL references, and this book uses a poor choice of color schemes. Why?Additionally, only using shades of the same pale green in graphics and diagrams sometimes does not provide sufficient contrast to discern one item from another (see the Key for Fig. 4.4). In fact, the exact same graphics are reused in other ITIL test prep books (Gallacher and Morris) with copyright permission, but are printed in grayscale (Fig 6.2) for a much better result. ### ⭐⭐⭐⭐⭐ Book has info needed, written well *by J***F on Reviewed in the United States 🇺🇸 on January 19, 2016* All of us in our office were required to get ITIL Foundation certification. We each had to do our own research on what book to get, and each ended up getting different book, so we were able to compare books. I got this one and liked it best. It was shorter than the others but still had all the material in it. It also had a sample case study that went through the book so one could see how each area of ITIL applied to this case study, which was helpful. I found the book to be straightforward to read, and didn't put me to to sleep. Some of the other books had sentences that seems to have lots of wordiness just for the sake of being wordy, while this book said what it needed to say and no more, in decent english. There were practice questions at the end of each chapter and a full test at the end of the book.Reading this book and taking some other on-line sample tests were what I did for my exam, and I passed.After this, three of the other people in my office who had used other books/resources borrowed my book and were satisfied with it. --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.co.uk/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice](https://www.desertcart.co.uk/products/6653624-passing-your-itill-foundation-exam-2011-best-management-practice) --- *Product available on Desertcart United Kingdom* *Store origin: GB* *Last updated: 2026-05-17*