Question 1

Will the tracker works if i put it inside an rfid protected ? pocket

Accepted Answer

Hi Omar Y.,
 
 Thank you for your question. The Ekster tracker card will work if placed in any RFID protected pocket.
 
 If you have any other questions or concerns please let us know by reaching out to us directly --amazon@ekster.com.

---Ekster Customer Service

Question 2

How do i make a warranty claim? my device will not charge anymore and ekster website says the product has a 12 month warranty.

Accepted Answer

Hi Amazon Customer,

Thank you for reaching out to us, and we are sorry to hear about the condition of your Ekster tracker card. This is certainly not normal, and we want to resolve this for you.

Please reach out to us directly --https://amzn.to/2Uw4SxW, so we can get you taken care of a replacement.

Customer satisfaction is our top priority, and we are always happy to help!

------Ekster Support Team

Question 3

Does this work with the Chipolo app or have its own app?

Accepted Answer

Hi CSin,
 
Thank you for your question, and we appreciate your interest in our Ekster tracker.

The Ekster Tracker Card is powered by Chipolo. All you need to do is to connect it to the Chipolo app on your iPhone or Android phone to activate the tracking feature. You can also use our web app to see the exact location, to ring, or to send a message to your mobile phone. Our community network spans across the globe to help you find your item even when it's out of range.

I hope this helps! If you have further questions, please reach out to us through https://amzn.to/2Uw4SxW, so we can get you taken care of.

Your complete satisfaction is our top priority.

---
Ekster Support Team

Question 4

Can you listen live on call in when card is missing?

Accepted Answer

Hi Realtruthreview,

Thank you for your inquiry, and we appreciate your interest in the Ekster wallet.

We designed our Tracker Card to help you locate misplaced or lost items. 
The tracker is connected via Bluetooth to an app on your phone that monitors its location so if you can’t find your wallet with your cards and it’s within the Bluetooth range your app will find it via this connection for you to locate on a map.

I hope this helps! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

----
Ekster Support Team

Brand	Ekster
Manufacturer	Ekster
Model	E-TC
Product Dimensions	14.99 x 8.13 x 1.52 cm; 18 g
Batteries	1 Lithium Ion batteries required.
Item model number	E-TC
Compatible Devices	Smartphone, Tablet (iOS 11/Android 5 and above)
Special Features	Voice Monitoring
Mounting Hardware	Battery
Battery Average Life	2 Months
Batteries Included	No
Batteries Required	No
Connector Type	Bluetooth
Material	Plastic
Includes Rechargeable Battery	Yes
Manufacturer	Ekster
Country of Origin	USA
Item Weight	18 g

Ekster

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