TCB-090SA (Floor Drain)

前回のトイレから交換いたしました。便座の幅が広く、座り心地が向上しており、大変満足しております。以前使用したTOTO製の商品には若干劣るものの、この価格帯でこの品質であれば、非常に満足しております。

I bought 2 Vovo TCB-090S bidets. The first one worked like a charm. I had some issues with the second one: the water in the bowl would drain completely after 1 minute, and the cleaning jet was very weak. I contacted Vovo USA, and Anna from Customer Service helped me troubleshoot. At first, they sent me a new control board and some tubes. After installing them, the problems weren’t fully resolved. She pushed for it and got her boss to agree to send me a brand-new complete bidet. This one has been working flawlessly "I bought 2 Vovo TCB-090S bidets. The first one worked like a charm. I had some issues with the second one: the water in the bowl would drain completely after 1 minute, and the cleaning jet was very weak. I contacted Vovo USA, and Anna from Customer Service helped me troubleshoot. At first, they sent me a new control board and some tubes. After installing them, the problems weren’t fully resolved. She pushed for it and got her boss to agree to send me a brand-new complete bidet. This one has been working flawlessly. Anna was very kind and supportive. She replied promptly. Really excellent services. Now my review on this bidet: I also have a Woodbridge bidet with the same features: adjustable temperature of seat/water jet/air jet + LED light + automatic seat opening/closing. But what I particularly like about my Vovo is how quickly the bowl refills after flushing, thanks to its large diameter tubing. I also find the manual function on the right side of the bidet very practical, allowing you to deeply rinse and clean the bowl—a feature my Woodbridge doesn’t have. So I did not regret my purchase at all and would recommend without hesitation. Visal

Customer service is 5/5. Had a throne branded bidet purchased in 2018 and the flushing unit failed, found out was a rebranded TCB080SA, VOVO still had spare parts to fix the fault, but given the age and how most bidets only are expected to last 7 to 10 years I decided on a replacement. Customer service told me the TCB 090SA was just a drop in replacement and gave me a discounted price for just the top section since I can just reuse the porcelain base. Took whole of 10 minutes to disconnect old bidet and put in the new one. Not many companies even carry spare parts but it seems VOVO does. To make bidet parts last longer you really need to use softened water, but given how it needs higher water flow for flushing, can't really put filter on it. Alternatively if vovo can devise a way to do a vinegar flush to descale, it would extend life of bidet.

I ordered the Vovo TCB-090SA to replace our older Toto Smart Bidet. After conducting thorough research on various products available on Amazon, I ultimately decided to opt for Vovo. My decision was influenced by factors like pricing, features, and reliability, and the fact that they are manufactured in Korea further solidified my choice. Here are my candid insights: 1) Shipping was swift and the item arrived well-packaged with no damage or missing parts. I'd rate this aspect a perfect 10/10. 2) Installation proved to be relatively straightforward, with all necessary components, including a wax ring, included. I found helpful instructional videos on YouTube, which made the process even more accessible. I'd rate it a 9/10. 3) When it came to operation, I eagerly tested all the features, and most of them performed as advertised. However, the owner's manual was somewhat lacking in clarity, making troubleshooting a bit of a scavenger hunt. I encountered an issue with the auto open/close function, which didn't consistently work by waving your hand over what I assumed was the sensor. I'd rate this aspect a 7/10. 4) In terms of customer support, I initially reached out to Amazon support, who directed me to Vovo USA. They provided initial guidance via email to reset the unit, but this didn't resolve the issue. First-line support was managed by Ms. Natcha, who promptly supplied all the necessary documentation. After I informed them that the problem persisted, I was contacted by Mr. KEVIN, who reached out to me via WhatsApp. He asked me to demonstrate the issue and quickly identified that a sensor needed replacement. They promptly shipped a new sensor the same day, and I received it within a few days. I've now installed the new sensor, and it's functioning as expected. For their excellent customer support, I'd rate this aspect a perfect 10/10. 5) In conclusion, I intend to purchase several additional units from Vovo to replace some of our older toilets. For the price of one Toto Neorest, I can acquire two Vovo. While the Toto may have certain superior aspects, given the price we paid, Vovo has proven to be a company I will continue to patronize. A big thank you to the customer support team at VOVO, particularly Kevin and Natcha!

Meine dritte. Bin daher zufrieden