Moen 920-005 Flo by Moen Smart Water Detector, 3-Pack

When I first purchased this I was not impressed. The included cr123a batteries were all dead but Moen customer service was outstanding and replaced them. The metal battery contacts are flimsy and were loose causing the battery to lose contact but this was easily fixed by pinching them closer. These units connect via wifi on 2.4ghz only. If you are having issues connecting, press the small square reset button inside the unit and restart the process. I have one unit each in the laundry room and furnace room. I also have one dangling inside my sump pit basin a few inches above the float activation level of my primary pump to warn me of any pump issues. ( See picture) The last major thunderstorm activated the sump pit detector because the water rose dramatically in the sump pit. I got a push email, text message and robo phone call from Moen letting me know of a critical "leak" from my sump pit. I was then able to see with a camera above my sump pit in real time what was happening. This notification rich ecosystem is what makes these leak dectors outstanding. In the mobile app, you can customize how you want to be notified. Just make sure your modem/ router is on a UPS in case of a power failure to keep the wifi working. I will be purchasing more of these units in the future.

Unfortunately app does not work in UAE so I had to return them.

SE INSTALA FACILMENTE Y LA APP FUNCIONA DE LO MEJOR

After reading good reviews of this product ordered a box of three. The instructions, received upon arrival said "download associated app before unpacking" . Went to Google playstore. App "not available in your region". Huh? Tried using another device. Same. Went to company website. Very unhelpful, and trying to find email contact almost impossible. After 30 mins tracked one down. Fired off email. 24 hours later no reply. Resorted to social media. At last a response: "Android App only available in US and Canada". Well what a waste of time that was. Product therefore almost useless and returned. Luckily the seller was superb and understanding and refund easily obtained. So don't buy if you want the product to work with the android app!!

These leak detectors are awesome! Our plumber highly recommended this system. But we did encounter frustration pairing the system to our network so that we could receive cell phone alerts when a problem was encountered. As a former head of quality I would fail the video provided by Moen. It is confusing and doesn't show all steps. Fortunately the Moen Flo technician we reached on the phone was awesome and got us on track. We have Android phones. The video instructions tell you to skip the pairing steps. We found out we had to go through them. You must use your wireless to link to the leak detection device (use the address provided): it will indicate that there is no Internet signal. Then click on "Retry" and your device will show that the firmware is being updated. Then you will be asked to link to your home wireless router and for a password. That should do it. Again, besides the frustration of pairing these are excellent devices that track leaks, temperature, humidity, and battery status. We are about to have installed a Flo device that can automatically shut off water to the house if a leak is detected from our installed devices or if it senses an anomaly. Having lived through issues with leaks, we are excited to have this system.