does it have volume control ?

Yes it does. By holding the FN key, you can control the volume. Though you may need to check the settings of your audio output. Some don't allow volume control through the keyboard. I use a Mac with a 55" LED TV as the monitor and it does not allow keyboard functions for volume

I just opened it and its already a terrible purchase. I'm following all the instructions but the mouse red light isn't even turning on (with new different batteries) and the keyboards red light is turning on but not pairing. How do I return and refund this terrible purchase?

Just received mine and I'm definitely returning this. The mouse works and only the number buttons are working. The letters are not working or pairing

Can I please have the email to send my keyboard back for a new one?

Contact Amazon Customer Support

Previous photos and buyers noticed that the keyboard had duplicate keys in the lower right instead of the keys. Has this changed?

I don't see any less than or more than keys as you mentioned but the upper case keys between m and / produce those marks although they are marked , and . ; so I believe they are mismarked. I haven't noticed this before - so thanks for pointing this out.

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JOYACCESS Wireless Keyboard and Mouse, Black Grey 2.4G, Ergonomic and Slim, For Windows, PC, Laptop, Tablet, Wireless, USB, Black Grey

Product ID: 334967834

Details

Brand
JOYACCESS
Colour
black grey
Compatible Devices
Laptop
Connectivity Technology
Wireless Usb
Special Feature
Ergonomic

🎯2400 DPI adjustable mouse

📶2.4GHz stable wireless

⌨️Ergonomic slim keyboard

£49.59

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In stock

Sold byAmazon UKDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

⌨️🎯 Elevate your workspace with sleek precision and wireless freedom!

ERGONOMIC SLIM DESIGN - Tilted, low-profile scissor keys reduce fatigue during marathon typing sessions—work smarter, not harder.
PLUG PLAY SIMPLICITY - Single nano receiver that stores inside the mouse frees up USB ports—minimalist setup, maximum efficiency.
UNIVERSAL COMPATIBILITY - Works effortlessly across Windows, Linux, Mac OS, Chromebooks, and smart TVs—your all-in-one productivity partner.
SEAMLESS WIRELESS FREEDOM - Enjoy lag-resistant 2.4GHz connectivity up to 10 meters—cut the cord, not your workflow.
PRECISION AT YOUR FINGERTIPS - Adjust mouse DPI from 800 to 2400 for flawless control on 4K displays or detailed tasks.

The JOYACCESS Wireless Keyboard and Mouse combo offers an ergonomic, slim design with a stable 2.4GHz wireless connection and adjustable 2400 DPI mouse sensitivity. Compatible with multiple operating systems and devices, it features a single nano receiver for easy plug-and-play setup and long battery life with power-saving modes, making it ideal for professionals seeking comfort and efficiency.

Specifications

ASIN	B07Y9PMKV2
Antenna Location	Gaming,Office
Are Batteries Required	No
Best Sellers Rank	#10,008 in Computers & Accessories ( See Top 100 in Computers & Accessories ) #126 in Keyboard & Mouse Sets
Brand	JOYACCESS
Brand Name	JOYACCESS
Colour	black grey
Compatible Devices	Laptop
Compatible Operating System Family	Windows
Connectivity Technology	Wireless,Usb
Customer Reviews	4.2 out of 5 stars 6,678 Reviews
Hand Orientation	Right
Item Weight Unit of Measure	647 Grams
Keyboard Description	Ergonomic
Keyboard Layout	QWERTY
Manufacturer	J JOYACCESS
Manufacturer Part Number	CBP1CA
Model Number	JA-CB2BK
Movement Detection	Optical
Network Connectivity Technology	Wireless,Usb
Number of Batteries	3 AA batteries required.
Number of Keys	102
Number of Packs	1
Operating System	Linux, Mac OS, Windows 10, Windows 2000, windows
Other Special Features of the Product	Ergonomic, Wireless
Power Source	Battery Powered
Special Feature	Ergonomic, Wireless
Unit Count	1.00 Count

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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£49.59

Duties & taxes included

In stock

Sold byAmazon UKDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to UK.

Secure transaction

ProDesertcart PRO

Fast, free shipping, member pricing & priority support.

Join PRO →

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

View all Trustpilot reviews