--- product_id: 2397633 title: "5Star Urgent Response (Silver)" brand: "greatcall" price: "£1.25" currency: GBP in_stock: false reviews_count: 3 url: https://www.desertcart.co.uk/products/2397633-5star-urgent-response-silver store_origin: GB region: United Kingdom --- # Like New Condition All Accessories Included Refurbished & Certified 5Star Urgent Response (Silver) **Brand:** greatcall **Price:** £1.25 **Availability:** ❌ Out of Stock ## Summary > 🌟 Elevate Your Essentials with 5Star Quality! ## Quick Answers - **What is this?** 5Star Urgent Response (Silver) by greatcall - **How much does it cost?** £1.25 with free shipping - **Is it available?** Currently out of stock - **Where can I buy it?** [www.desertcart.co.uk](https://www.desertcart.co.uk/products/2397633-5star-urgent-response-silver) ## Best For - greatcall enthusiasts ## Why This Product - Trusted greatcall brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Key Features - • **Complete Package:** Ships with all relevant accessories. - • **Quality Assurance:** Tested and certified to perform like new. - • **Eco-Friendly Choice:** Reduce waste with a refurbished product. - • **Hassle-Free Experience:** Arrives ready to use, no extra setup needed. - • **Cost-Effective Solution:** Get premium quality at a fraction of the price. ## Overview The 5Star Urgent Response (Silver) is a certified refurbished product that has undergone rigorous testing and cleaning to ensure it looks and functions like new. It comes complete with all necessary accessories, making it a smart, eco-friendly choice for savvy consumers. ## Description From the Manufacturer The 5Star Responder, a Wireless Personal Security Device by GreatCall (View Larger.) Now there’s help at the touch of a button.It can happen in an instant. You get separated from your child. Your Dad doesn’t feel right but he’s not sure he should call 9-1-1. Or you just feel uneasy walking to your car. Would your child know what to do? Would your dad? Would you? With the 5Star Responder, you’ll know exactly what to do: Push the button and ask for help. One touch and you’ll be immediately connected to 5Star Response Agents. Using GPS technology and enhanced location analysis, these Certified Agents can determine your location, conference in family and friends, dispatch 9-1-1 emergency services and get you the help you need. With 5Star Urgent Response, now help is right at your fingertips.Immediate connection to Certified 5Star Agents5Star gives you live, 100% U.S. Based Agents certified by the National Academies of Emergency Dispatch and trained in CPR and other emergency protocols. All 5Star Agents are equipped to handle a wide variety of situations and are available 24-hours a day.Reliable Nationwide Coverage5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available. 5Star service is powered by one of the nation’s largest and most reliable networks. GPS technology and enhanced location analysis5Star Agents utilize GPS technology, advanced location analysis to locate you when you call. You also have access to an online locator at mygreatcall.com, so you can find the Responder if lost, or locate a user at anytime. 5Star and 9-1-1 work togetherWhen you call 5Star, an Agent will identify and locate you, assess your situation and send the help you need. They are able to conference in family and friends, assist in dispatching 9-1-1 emergency services and will stay on the line with you until your situation is resolved. In the event of a critical emergency, you can also press and hold the Responder’s Call Button for five seconds to bypass 5Star and connect directly with 9-1-1.Your Personal ProfileYour Personal Profile includes comprehensive personal details including emergency contacts, doctors and medical conditions, which enable 5Star Agents to assist you quickly and safely in an urgent situation. The more information you provide, the more prepared you’ll be in an emergency. Free LiveNurse5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.Easy-to-useThe Responder features single-button operation with a powerful speakerphone and simple voice commands and light signals. Affordable5Star service is just $14.99 a month with no contracts and no cancellations fees. Service for each additional Responder is only $8.99 a month. Get $10 off the $35 one-time activation fee when you activate online. First month free for customers.Multilingual:5Star Agents can provide support for assistance in over 100 languages. ConvenientCompact, lightweight design easily clips to your purse, backpack or attaches to your keychain. Fits easily in your hand. (View Larger.) Technical Specifications:Dimensions 2.9 / 1.6 / 0.6 inches (74 X 40 X 15.7mm)Weight 50 grams (1.8 ounces)Available colors Silver & BlackAntenna InternalGPS Assisted GPS with location updates while in call – dedicated antennaProtocols supported Voice, SMS, DataSpeakerphone YesLED’s Battery (dual color), Signal strength (dual color)Sound External speaker with sound chamber – Supports voice and tonesBattery 500mAh Li-Polymer Up to 3 days standby time before rechargeCharging micro-USB AC ChargerIncluded Accessories5Star Responder DeviceUser GuideQuick Start GuideAccessory ClipKeychain AttachmentBattery Charger Hangs easily from a backpack. (View Larger.) ## Features - This refurbished product is tested and certified to look and work like new. The refurbishing process includes functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories, and may arrive in a generic box ## Images ![5Star Urgent Response (Silver) - Image 1](https://m.media-amazon.com/images/W/MEDIAX_792452-T1/images/I/91Fo336cFAL.jpg) ## Available Options This product comes in different **Color** options. ## Questions & Answers **Q: what is the total charge per month after all the add on costs** A: Hello James,Thank you for your interest in our 5Star Urgent Response. Your total monthly cost will depend on your state and local taxes and applicable regulatory fees. For an estimated monthly invoice amount, please contact Customer Service at 1(800)733-6632. **Q: Is there a separate charge for using both the 5Star urgent response system and the mobile app?** A: Be sure to compare the price for the 5Star with Walmart. I must have bought mine from Amazon to get this message. The unit (mini cell phone) works beautifully. I pay from $17.13/month to $18.05/month. Don't as why the difference amounts as I do not have a cllue. Harry **Q: is there a monthly fee** A: Hi Paul, $14.95 is the basic monthly fee from 5*, but my actual monthly fee was about $18 with taxes. Recently, I added insurance on my 5* unit since I tend to be clumsy, so now my total monthly cost (with my state's taxes) is a few cents over $21. It's more than worth it to me. 5* has so many services. I wear mine all the time and I have felt safe ever since I got it. Even at $21 it's well below the monthly cost of units offered by other companies. 5* responds immediately and professionally. The unit is well made and I expect it to last a long time - I've had mine for several months, expect it to do well for years. Hope this helps in your decision-making. **Q: is it activated when I get it in the mail?** A: No it's not activated with great call service, you have to call to activate. BUT if you want just to use this unit just to call 911 you don't have to activated, it's ready to call 911 out the box. Just press button for 2 seconds and it will dial 911 directly skipping great call service. ## Customer Reviews ### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars A great tension reliever *by J***N on Reviewed in the United States on January 12, 2014* I got this for a relative. I set it up and tested it and in the process became familiar with its capabilities. My relative was at home alone, fell and could not get up. It may sound trite and melodramatic, but if you're the person who has fallen, if is frightening - as it is to a relative many miles away. The first thing I checked about 5Star is which cellular network they use.I asked on their Facebook page and had an answer within two hours. Verizon. Had they used Sprint, I would have moved on.Sprint currently has the worst network of all the carriers - and I'm a 12 year customer of Sprint. Sprint is awful. I ordered the unit and tried it out. It works flawlessly. Follow the graphic instructions and you are up and running within a few minutes. The online registration is simple and gives you the opportunity to provide special instructions, such as the location of keys so emergency service responders don't have to break down doors and such. 5Star technical support which I called primarily to test it was readily available and well schooled, not only on the product, but network operation as well. 5Star customer support was quick to answer as well. Fortunately we have not had to use the 5Star in an emergency situation - and I frankly hope that remains the case. The GPS is phenomenally accurate right down to the street address. I suspect they use nt only GPS but cell tower triangulation as well. 5Star recommends that the battery be charged every night and I agree. You never want to have a dead battery on this kind of device. By the way, you can use this unit not only for summoning emergency help, but for less critical situations as well. Overall, I am please with unit and am very glad my relative has it. Makes me feel that he can summon help when he needs it, no matter where he is. Well worth the modest purchase price and monthly service fee.Jerry ### ⭐ 1.0 out of 5 stars BAD PURCHASE *by A***O on Reviewed in the United States on April 4, 2013* PURCHASED THIS FROM AMAZON ABOUT 3 WEEKS AGO. JUST YESTERDAY I WAS IN A US POST OFFICE WHEN SUDDENLY MY DEVICE ENGAGED AND INDICATED DIALING 911. I HAD TO STEP OUT OF LINE AND APOLOGIZED TO THE 911 PERSON THAT I MAY HAVE HELD MY PACKAGES TO CLOSE TO MY CHEST THEREBY ACTIVATING THE DEVICE. IN MY HEART I KNEW I DID NOT ACTIVATE THE DEVICE.MY PRACTICE HAS BEEN TO CLOSE IT OFF IN THE EVENING AND CHARGE IT. DID SO LAST EVENING AS USUAL AND FROM WHAT I REMEMBER I HEARD VOICES AT AROUND 1:00 AM. SAT UP IN BED THINKING I NEGLECTED TO SET THE TIMER TO TURN OFF THE TV, BUT NO THAT WAS NOT THE SITUATION AS THE VOICES COULD STILL BE HEARD; "DO YOU NEED HELP". I THEN REALIZED IT WAS THE DEVICE FROM HELL. BUT I SHUT IT DOWN HOW IS THIS POSSIBLE? GAVE MY EXPLANTION TO THE 911 PERSON AND OFFERED MY APOLOGY. SHUT THE SUCKER OFF AND HEAD BACK TO BED AND NO SOONER THAN MY HEAD HITS THE PILLOW I HEAR IT GO ON AND INFORMING ME CALLING 911. I WILL NOT GO INTO DETAIL BUT THIS PATTERN WENT ON FOR 3 MORE TIMES. COULD NOT SHUT IT OFF. SO I HOPED THEY HAD AN AROUND THE CLOCK TROUBLE SHOOTING GROUP AND THEY DID. SHORT STORY YOU PROBABLY GOT IT WET AND THAT RENDERS THE DEVICE USULESS. I WAS TOLD TO PLACE THE DEVICE IN A CUP WITH WATER WHICH OF COURSE STOPS THE DEVICE FROM CALLING AS WELL AS STRIKING IT A DEATH BLOW. WHY ISN'T IT STATED IN YOUR ADVERTISEMENT WHICH I STILL HAD? DISCONTINUED SERVICE AND ASKED FOR A REFUND. TOLD I DID NOT BUY FROM THEM MUST GO TO RETAILER I PURCHASED IT FROM. HE TOLD ME I SHOULD HAVE NOT GOTTEN IT WET. SONNY, I SAID I AM OLD ENOUGH TO BE YOUR GRANDFATHER AND OLD THOUGH I AM OLD I AM INTELLIGENT AND KNOW BETTER THAN TO INTRODUCE AND ELECTRONIC DEVICE TO WATER.I AM NOT SUGGESTING YOU DO NOT PURCHASE BUT JUST PROVIDING MY EXPERIENCE. ### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars Peace of mind at an economical price; please note updated review covering newer fall detection version. *by N***L on Reviewed in the United States on May 6, 2014* Unlike other reviewers, I have had absolutely NO problems with this unit. The battery charge lasts for a week -10 days which was a pleasant surprise, since I was told I needed to re-charge it for 4 hours every few days. Not so --at least with my unit and if others are recharging that often it may be affecting, over the long term, the battery's ability to hold a charge (if it has that kind of battery).Every time I tested it -- or inadvertently pressed the button, I got an immediate response with the operator being able to give me my exact location. I tested it at my neurologist's office far within a medical facility (ie. many solid walls to penetrate + electrical interference from medical equipment) and it worked perfectly.My only wish is that a one button & mobile unit like this -- with the top notch Verizon network -- would be combined with the fall detection capability other companies offer. Then it would be the perfect monitoring device.Update: 5/31/16: I have subsequently upgraded this device to 5 Stars new fall detection device (I guess they heeded my previous review!). While I don't wear this all the time, I do make sure I put it on to do any strenuous tasks especially anything involving ladders. I have taken some inconsequential tumbles while wearing the fall detection device, but they did not trigger a response from 5 Star. It was explained to me that since I started moving very shortly after the 'fall', the device recognized that I was not incapacitated enough to not be able to push the call button if I needed help. I was told that sophisticated analytics were used to assess need and to avoid false alarms. While I appreciate that, I pointed out that someone having a seizure would move after a fall but still be incapacitated. So I'm not altogether convinced the fall detection version of this device is worth the extra monthly monitoring charges and the significantly lower battery life between charges. I suggest anyone purchasing this version to do rigorous 'real life' testing (appropriate for the wearer's health issues) to ensure it will do what it needs to do in a true emergency. --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.co.uk/products/2397633-5star-urgent-response-silver](https://www.desertcart.co.uk/products/2397633-5star-urgent-response-silver) --- *Product available on Desertcart United Kingdom* *Store origin: GB* *Last updated: 2026-05-18*