Virtual Architect Home & Landscape Platinum Suite

Received software, ran installer (took HOURS and used 12 GIGABYTES of HD space), then tried to run program. An "Activation Window" popped up to enter the serial number. Entered the 26 character alphanumeric serial number very carefully, got response of "Invalid Serial Number". Tried several more times, same result. My wife tried as well: "Invalid Serial Number". Obviously we checked the S/N on the screen vs the one on the DVD sleeve very carefully, it was correct. So I can't even run the program. There is NO phone number or email address ANYWHERE on the package for contacting them. They don't want you to. There IS a website address, so I went there. I sent an email to their Customer Service department which WAS listed on their website, and got a reply that I would have to contact Technical Support, not Customer Service, for a problem as difficult as being given a defective serial number. Since they charge $9.95 per call to Technical Support (see their website, amazing...) I instead sent an email to the Tech Support address that Customer Service provided. No reply AT ALL. Waited 6 days, still no reply. Resent the email to Technical Support, waited another day, again NO REPLY AT ALL. With stellar support like that, plus the fact that they can't even provide a functional serial number, BACK IT GOES. Good riddance to that horrible product. If you like being given the runaround hoping to be able to use a piece of software that seems to be getting lukewarm reviews AT BEST, OK. Otherwise AVOID THIS PRODUCT AT ALL COST. Unless you enjoy wasting your time.

Dont buy it. The serial numbers dont work and Nova Developer takes forever to respond. Anazon should give the link to install it

Took two tries loading it on my computer. Works good, takes practice.

Gave it 3 stars because the software is a quality product, it wasn't what I was looking for. I was looking for a way to design a new kitchen. This tool gave you 3 kitchen templates, but did not give you the option to change the size of the room or add doors or windows. So it wasn't what I needed. I will try the landscaping portion at some point. For $15, it was worth the risk.

This product does not work. You need to download a catalog that is not available. I sent it back and got around $5.00 back from the original purchase price. I had the original software which worked fine for years and then one day just stopped then stopped working. I realized after my “upgrade” that the reason was the same for both. There is no catalog. Don’t waste your money.

Purchased this software and installed it. Was just learning to use it when my computer died. Got a new computer and tried to install it on the new one but got an error that you cannot install it more than once. So this software us useless to me.

Advertised as diskless, for Windows 11, and a few other things, and is NONE of those things. It didn't even come with a user manual or potential download code!

For gardeners and landscapers, this software offers no retaining wall information. Alot of plants but leaves out a vital design landscaping tool for designing and installing retaining walls. Have to buy the upgrade to include them.